- How to Order
- Design & Manufacturing
- Quality Control & Testing
- Sales Team & Representatives
- Warehousing & Distribution
- Own Labelling & Merchandising
- Marketing & Media Toolbox
Frequently Asked Questions
– Visit our new website ” www.dunlevy.ie” and browse our extensive ranges and complete your order online.
– Contact us to arrange a visit from our sales representative and view our entire range as well as receive expert advice on seasonal products, promotions and new arrivals.
– Email or fax your order directly to our sales office and have the order processed and despatched within hours. Fax: +353 (0)74 9722356
– Phone our helpful office staff to hear our current offers or to place an order over the phone. Tel: + 353 (0)74 9721011
Please contact any of our sales team or fill in your details on our online enquiry form and we will be in touch.
Sales Office & Distribution Centre: Mon – Fri, 08.00 – 17.30
Using both our own trucks and courier services allows us to deliver throughout the UK and Ireland within 2-3 working days. Islands ands other regions may
expect longer delivery times.
Europe: Delivery to mainland and eastern Europe is normally within 5 working days ( pallet quantities are preferred to prevent breakages)
Northern Africa: Delivery to Northern Africa normally ranges from 1-2 weeks ( pallet quantities are preferred to prevent breakages).
Other regions: Please contact our sales office to arrange delivery schedules. We can deliver to any country outside the UK and Ireland on an ex-works basis.
Shipping Forwarders: If you have a UK based shipper/forwarder, please feel free to send us your shippers details and we will organise the rest.
We carry significant stock levels for all our ranges in our distribution warehouse with multiple shipments arriving and departing daily. Please feel free to contact our sales office if you are looking for something specific or a special order requirement.
- Bank Transfers (Preferred – Please include you Company’s Name in the Reference)
- Direct Debits
- Cheques – Payable to Dunlevy Distributors (please all 2 working days for cheques to clear)
- Credit/Debit Card
Delivery & Risk Transfer: Goods are transported at the risk of the customer in all cases. Any breakages / damages / discrepancies must be notified to us
within 3 days of receipt and confirmed in writing within 7 days. We cannot accept responsibility for the non-arrival of this notification within the specified
Returns: We do not offer sale or return. Goods may only be returned by formal agreement between the seller and purchaser. The purchaser is responsible
for carriage expenses and risk. Damages and errors must be reported with 7 days of receiving delivery.
Pro-forma is a way of paying for an order in advance of delivery. We usually do this whilst we are awaiting trade references, or if your account is on a proforma basis.
GENERAL & ORDERS
Additions: Simply create another order and submit it on the website or send it via email/fax or telephone. If your additions are submitted soon after your
main order, we will automatically combine the orders to reduce shipment costs.
Cancelling: After submitting your order or after sending your order to our sales team please contact us via telephone or email to cancel any products as soon
as possible. Tel: +353 (0)74 9721011 Tel: 00353 74 9721011 (UK or Intl) Email: firstname.lastname@example.org
Yes, prior to delivery of your order we can email you the barcode listing for your order in an Excel file, simply contact our sales office in advance. Tel: +353 (0)
74 9721011 Email: email@example.com
You will be able to download images of items you have purchased through your account area on our website. Alternatively we can also send you these via
Wetransfer, Google Drive..etc
Yes, often customers such as supermarkets, department stores and multiples avail of this additional service and require orders to have their own label or to
be prepriced allowing them to be placed immediately onto the store shelf, saving time and money. For more information please contact our sales team.
Yes, you can easily get a status update on your order by calling our office and quoting your account name and order number
Tel: +353 (0)74 9721011 Tel: 00353 74 9721011 (UK or Intl)
Clocks & Frames